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National Company Officer Leadership Academy
What Every Officer Should Know and Do

Details of Program:

  • Bi-Monthly Leadership Webinar sent to every member
  • Monthly Strategy Session with Fire Chief
  • Monthly Coaching Session between Line Officers and their Shift Supervisor
  • 360 Feedback Semi-Annually on each Officer
  • Monthly Tracking Report
  • Leadership/Communication survey on each member

Fire Leadership Fundamentals:

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1. Fire Officers Leadership Contract

What you will learn:

  • The Seven Mindset/Disciplines of Great Company Officers

What we want your members to do:

  • 360 Feedback: Survey of entire membership giving feedback on where they could improve the most in the seven areas
  • Poster: Of the 7 Behaviors to post around the station

Fire Department Leadership Series

2. Leadership Landmines in the Fire Service

What you will learn:

  • 11 Areas that “Blow Up” a department if neglected

What we want your members to do:

  • Survey: The biggest landmines “blowing up” your department
  • Build a strategy for dealing with the top three landmines
    • Poster: We'll provide a poster to keep the membership focus on the bottleneck

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3. Buddy to Boss Part I

What you will learn:

  • The 12 most difficult personalities to manage on the line
  • Why we have Conflict in the Fire Service
  • The 3 Rules of Conflict in the Fire Service

What we want your members to do:

  • Memorize the 3 Rules of Trust
  • Survey: Departmental Cultural Survey

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4. Identifying Your Leadership Limitations

What you will learn:

  • The two biggest limitations that hold leaders back from reaching their potential
  • Ten times truth about change
  • How to build trust and credibility as a leader

What we want your members to do:

  • Discuss with your supervisor which limitation is hurting you the most and what you are going to do about it
  • 360 Survey: Longer version giving you feedback on how you're perceived by your peers

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5. How to Grow as a Leader in the Fire Service

What you will learn:

  • The most common Myths of Leadership
  • What determines your growth
  • 10 choices necessary to grow as a leader
  • How to create a growth culture

What we want your members to do:

  • Choose a personal creed for your leadership
  • Create growth goals and focus areas

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6. 40 Hours – Invest in Yourself

What you will learn:

  • The importance of getting more than a paycheck.
  • The importance of building relationships on the line
  • The benefits of finding purpose and meaning in your
  • Decide what return you’re going to get from work

What we want your members to do:

  •  Teach your team what you learned about maximizing your personal return

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7. Understanding your Hidden Strengths

What you will learn:

  • Watch six videos on maximizing your strengths as a leader

What we want your members to do:

  • Take the Hidden Strengths survey and pick three qualities you want to work on.

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8. Character of Leadership - Mistakes Officers Make

What you will learn:

  • The 7 Biggest Mistakes Officers make that are reflections of poor leadership character.

What we want your members to do:

  • Talk with your supervisor about the top two that have hurt you.

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9. Leading From the Front of the Class

What you will learn:

  • How to define your success as a leader
  • A Great refresher course in what it means to be in charge

What we want your members to do:

  • Discuss which area you're going to focus on

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10. The Paradox of Leadership on the Line

What you will learn:

  • The number one test of a good Fire Officer
  • Why becoming a great manager is so difficult
  • 12 Keys Roles of the Company Officer
  • 8 Essentials of Effective Leadership

What we want your members to do:

  • Discuss with your supervisor what you're going to do differently

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11. Buddy to Boss Part II

What you will learn:

  • Identify if you are a blamer/complainer
  • Four leaders focus on when they take responsibility

What we want your members to do:

  • Agree to live the 10 Rules of Trust
  • Reinforce the behavior in station meetings

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12. Alarm Bells for Officers in the Fire Service

What you will learn:

  • 7 Questions of ask yourself to stay on track as an Officer

What we want your members to do:

  • Discuss on the Biggest Issue affecting you

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13. Eight Myths of Leadership in the Fire Service

What you will learn:

  • The eight common misperceptions that causes the line to be overly critical of the Fire Chief and Administration

What we want your members to do:

  • Survey of entire department identifying biggest myths
  • Talk to your team about which myth has hurt your perception of reality the most

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14. Leadership Secrets of Navy Seals

What you will learn:

  • Learn key leadership lessons from one of America's most decorated Seal Commanders: Rorke Denver

What we want your members to do:

  • Teach your team the key concepts from Rorke

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15. Overcoming Apathy in the Fire Service Part I

What you will learn:

  • Understand what Apathy is and how to confront it

What we want your members to do:

  • Choose one of the three key behaviors and take action

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16. How Great Officers Think

What you will learn:

  • How to Nurture great thoughts that lead to greater actions
  • Six ways Great Officers Think

What we want your members to do:

  • Identify the areas where your negative thinking is holding you back from your potential.

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17. Conflict - Rules of Engagement in the Fire Service

What you will learn:

  • Rules 4 and 5 for managing conflict more effectively
  • The most difficult common personality in the Fire Service (you won't guess it)

What we want your members to do:

  • Roleplay/Practice the key principles with your team
  • Memorize the first Five Rules of Conflict
  • Talk about a recent conflict where thes rules would have helped

Everybody Wins - How to Turn Conflict into Collaboration

18. Everybody Wins - How to Turn Conflict into Collaboration

What you will learn:

  • How to deal with conflict due to a diverse workforce, constant change, stress from doing more with less, confusion over responsibilities and miscommunication

What we want your members to do:

  • Teach your members the four tactics for dealing effectively with conflict

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19. Managing Yourself

What you will learn:

  • Four things you must do to Manage Yourself

What we want your members to do:

  • Pick one of the four disciplines to focus on

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20. Five Metasizing Cancers in the Fire Service

What you will learn:

  • How the Five Metasizing Cancers hurt your department

What we want your members to do:

  • Discuss the cancers with your team and resolve to reduce their impact

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21. Creating a No-Complaining Culture in the Fire Service

What you will learn:

  • To what degree to do we have a complaining culture
  • Three Tools to Manage Complaining
  • Five things to do instead of Complain

What we want your members to do:

  • Pick one of the three tools and practice it. Report to your Supervisor how you used it.

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22. Making Calm your Default Setting

What you will learn:

  • How to change your natural response to stress and negativity
  • How to become a better problem solver

What we want your members to do:

  • Decide what your Default Settings will be

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23. The Five Levels of Leadership

What you will learn:

  • The best definition of Leadership
  • The Importance of Each Level

What we want your members to do:

  • Focus on Getting to Level II
  • Focus on Building Momentum at Level III as we pursue Level IV

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24. Building Momentum on the Line

What you will learn:

  • Understand the Biggest Momentum Killers in the Fire Service

What we want your members to do:

  • Survey: Biggest Momentum Killers by Shift
  • Focus on Eliminating the top two biggest momentum killers on their shift
  • Strategize with your supervisor on eliminating the momentum killer

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25. Leading from the Middle in the Fire Service Part I - Tension Challenge

What you will learn:

  • The first challenge of leading from the middle that most Fire Officers struggle with

What we want your members to do:

  • Discuss with your supervisor examples of boundaries you struggle to live within

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26. Leading from the Middle in the Fire Service Part II - Frustration Challenge

What you will learn:

  • The #1 mindset change that could impact your department

What we want your members to do:

  • Discuss examples of how you’re going to off-set the weaknesses of your leaders in the department.

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27. Best Practices of Great Company Officers

What you will learn:

  • The biggest challenge you face as a leader
  • The number one quality of great Officers in the Fire Service
  • The six behaviors consistent with the best leaders

What we want your members to do:

  • Discuss the top 2 behaviors that need improvement

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28. Blind Spots that Derail Fire Officers

What you will learn:

  • 10 Biggest Blind Spots that hurt you as a leader

What we want your members to do:

  • 360 Review: Identifying the Blind Spots of each Officer
  • Share your top two biggest blind spots with your Supervisor and team members

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29. Eliminating Negative Emotions

What you will learn:

  • How to overcome the biggest weakness of most Fire Officers: Managing Negative Emotions on the Line

What we want your members to do:

  • Teach your members the importance of not focusing on the negative, to quit judging others and to let go of the past

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30. Mastering Negative Emotions

What you will learn:

  • The four factors creating negative emotions on the line that you must learn to master
  • How to rise above the opinion of others and lead

What we want your members to do:

  • Discuss with your team how making excuses is such a negative habit pattern
  • Draw & Discuss for your team the negative emotion tree

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31. What it Means to Take Responsibility as a Leader

What you will learn:

  • 12 things you can do to take ownership and improve your department

What we want your members to do:

  • Report which tactic you're implementing to your supervisor

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32. Extreme Ownership

What you will learn:

  • The true measure of a great Officer
  • Understand the true burden of personal responsibility

What we want your members to do:

  • Discuss the mindset changes you need to make

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33. Why We Resist Change in the Fire Service

What you will learn:

  • How Paradigms blind us from our future.
  • The Paradigm Effect and Paradigm Paralysis
  • Who tends to bring you your future?
  • What it takes to become a Paradigm Pioneer

What we want your members to do:

  • Teach the key issues to your team and Supervisor

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34. Managing Transitions - Making the Most of Change

What you will learn:

  • How to manage organizational change and transition
  • Concrete steps you can take to move employees through a transition successfully.

What we want your members to do:

  • Clearly define what is ending in your department

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35. What it Means to be a Professional in the Fire Service

What you will learn:

  • Three things that drive our reputation with the Public
  • What it Means to be Unprofessional
  • The 7 Mindsets of High-Trust Professionals

What we want your members to do:

  • 360 Feedback: Unprofessional Behavior
  • Report which mindset you're working on

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36. Qualities of a Professional

What you will learn:

  • The 10 key behaviors and actions of professionals in the Fire Service

What we want your members to do:

  • Teach your members the #1 key to being a professional

Character in Action-Key Points.jpg

37. Character in Action - How the United States Coast Guard Develops Leaders

What you will learn:

  • How the US Coast Guard Creates a Great Culture
  • How they promote Team over Self
  • How they instill a Bias for Action

What we want your members to do:

  • Identify your Core Values that drive your decision making

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38. Leaders of Character - The West Point Way

What you will learn:

  • Learn the Six Leadership Skills essential to your department's success
  • Understand how to learn leadership experientially

What we want your members to do:

  • Describe the honor code and how it affects decisions
  • Discuss with your supervisor how the six core leadership skills apply to your leadership style
  • Describe what it means to be a leader of character

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39. Character IS Destiny - Making a Habit of Doing the Right Thing

What you will learn:

  • The latest research on character
  • The key disciplines of men and women of character
  • How to change your life

What we want your members to do:

  • Discuss what thoughts you've chosen to drive better behavior

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40. Discipline - The Key to Success

What you will learn:

  • How to Create more Success and Momentum in your Life
  • Guidelines for Making Wise Decisions
  • The Five Daily Disciplines to Practice

What we want your members to do:

  • Teach your members what you learned

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41. What Every Leader Should Know about People

What you will learn:

  • 10 Things Every Leader should understand about what drives people.

What we want your members to do:

  • Act on How to Get to Know your Team Better
  • Practice praising Others

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42. How to Connect in 90 Seconds or Less

What you will learn:

  • How to make a good first impression
  • How to improve customer and employee relationships
  • How to get the most out of your team

What we want your members to do:

  • Teach the key areas your team could improve on

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43. Why Entitlement is such a BIG ISSUE in the Fire Service

What you will learn:

  • What is Entitlement?
  • How too much security is hurting the industry
  • How entitlement destroys self-esteem

What we want your members to do:

  • Teach your members how entitlement is hurting the department

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44. Entitlement - The Cancer in the Fire Service

What you will learn:

  • How Entitlement has become the Universal Disease in the Fire Service
  • The Four Characteristics that drive the Entitlement Mentality
  • The profound negative impact of entitlement

What we want your members to do:

  • Discuss the Entitlement Cure with your team and report back to your supervisor

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45. Busting Myths about Millennials

What you will learn:

  • How Common Misperceptions about Millennials

What we want your members to do:

  • Teach your members what you learned

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46. Sticking Points with Millennials in the FIre Service

What you will learn:

  • The 12 areas of friction between the Baby Boomers and Millennials
  • The three areas that we will NEVER compromise

What we want your members to do:

  • Discuss with your supervisor which issues are hurting us the most and how to find common ground

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47. Accountability that Works!

What you will learn:

  • To demonstrate the combined power of Responsibility, Empowerment and Accountability in driving performance

What we want your members to do:

  • Commit to clarifying expectations and prepare to coach up when expectations are not met

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48. Accountability - Can We Count on You?

What you will learn:

  • The 10 Behaviors that determine whether you’ve accepted your responsibility as a leader in your department

What we want your members to do:

  • Discuss with your team and supervisor which are the weak areas that you intend to focus on

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49. How to be the MVP on your Team

What you will learn:

  • 4 Common Traits of Most Valuable Players
  • How MVP’s raise the standard on other team members
  • How to drive vision with others

What we want your members to do:

  • 360 Review: Your members will rate each other on how well their lives the behaviors of an MVP

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50. How to Make a Contribution that Makes a Difference

What you will learn:

  • 12 key areas where you can add more value to your team

What we want your members to do:

  • Discuss with your team areas that everyone could step up to make a bigger difference

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51. How to Keep Good People Good

What you will learn:      

  • 12 key questions that drive commitment and performance in your members

What we want your members to do:

  • Survey: Measure improvment in the 12 key areas
  • Discuss which areas are hurting the team the most
  • Focus on how to manage the “weak link”

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52. Leading UP in the Fire Service

What you will learn:

  • Key mindsets and behaviors that will guarantee greater influence up the chain of command

What we want your members to do:

  • Discuss with your supervisor what you can do to lighten their load

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53. Mentoring in the Fire Service

What you will learn:

  • Four Skills needed to be successful in leadership
  • How to Mentor People
  • Why we Fail to Mentor People
  • 11 Ways to Mentor People

What we want your members to do:

  • Choose one person to focus on mentoring
  • Schedule specific time to develop your people

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54. Motivating People on the Line

What you will learn:

  • The fundamental job of the Company Officer
  • The two top factors affecting motivation
  • Five Job Requirements to enjoy Maximum Motivation

What we want your members to do:

  • Discuss with your people what more you can do to help them stay motivated
  • Discuss with your supervisor where your people are on the Motivation x Ability scale

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55. Resolving the Communication Challenges in the Fire Service

What you will learn:

  • Two specific keys to improving departmental communication
  • How a healthy department minimizes confusion
  • A Leader’s Currency

What we want your members to do:

  • Discuss the Great Questions list with your Company and Shift Commander

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56. Team Nightmares - Solutions to your top communication problems

What you will learn:

  • How to clarify your team’s purpose
  • How to channel conflictHow to keep communication on an upswing
  • How to draw participation from the group

What we want your members to do:

  • Teach your team how to solve its own internal conflict

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57. What a Great Officer Looks Like

What you will learn:

  • Four Things Great Officers focus on
  • How to take the Vision from the Chief to the Team
  • How to be a Catalyst for Developing and Implementing Great Ideas
  • 4 Types of People in an Organization

What we want your members to do:

  • Discuss the key issues with your team

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58. L.E.A.D. with Integrity

What you will learn:

  • The importance of deciding in advance where you stand on ethical behavior

What we want your members to do:

  • Teach your members what the ethical standards in the department are.
  • Practice/Role Play recognizing inappropriate behavior and taking appropriate action
  • Demonstrate consistent fairness and respect

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59. Creating an Emotional Bank Account

What you will learn:

  • Why it’s important to build an Emotional Bank Account with your members.
  • The five biggest withdrawals we take from others

What we want your members to do:

  • Teach your members the 2-3 biggest withdrawals destroying trust in the department

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60. Creating a High-Trust Environment

What you will learn:

  • How to build the self-esteem, trust and performance of your members

What we want your members to do:

  • 360 Survey: On the demotivators in your behavior as an Officer

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61. ABC’s of Leadership

What you will learn:

  • How to Attract and Engage the most from your People
  • How to Build Self-Esteem in Others
  • How to Connect Successfully with People

What we want your members to do:

  • Memorize the four keys to believing in your people